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THREADS BY JOURNEY

One conversation.
A more thoughtful stay.

The little details. The promises made. The people making it happen. Bring them together around your guest, with Journey AI beside your team.

Bring your team together Explore connected channels
Threads
Inbox 3Threads
···
Amara OkaforReturning Friday · Suite 3
THIS STAY
A LITTLE PREPARATION. A WARMER WELCOME.
PR
Priya Raman Front Desk · 2:41 PM

Foam pillows are ready. I’ll check the quiet-floor room before Amara arrives.

✓ 2
MK
Maren Koh Operations · 2:45 PM

@Guest Services can we confirm her airport pickup too?

JourneyAsked by Maren

The room preferences are recorded. The pickup still needs confirmation. Here’s a next step for Concierge.

Confirm airport pickupConcierge · Before Friday’s arrival
View details
This stay Internal · Guest Services
Write to the team…
Ask Journey AI
Illustrative interfaces · Fictional guest, team and property
A team that remembers Context that stays with the guest Promises with a next step
LESS CATCHING UP. MORE CARING.

The next shift should
already understand.

A great welcome shouldn’t depend on who happened to read a message. Threads keeps the conversation beside the guest and their stay, so the next person can pick up with care.

Keep the detail
with the person.

A this-stay comment for Friday’s pickup. A profile note for the pillow preference they shouldn’t have to repeat.

THIS STAYConfirm Friday’s pickup
PROFILE NOTEPrefers foam pillowsTeam recorded · Open to correction

Bring the right
people in.

Mention a teammate or a team. Tag a guest or room. Give a question a clear audience and a place to be answered.

Guest Services Team Priya Raman Front Desk Room 14 Room

Turn a conversation
into follow-through.

See the action, its owner, the due time and the delivery details. Open the task from the thread when it’s time to act.

BEFORE FRIDAY’S ARRIVALConfirm airport pickup

PR Priya Raman · Concierge

Waiting on confirmation
CONNECTED TO THE WAY YOU WORK

Meet your team
where they already are.

Start a Journey interaction in an enabled Slack channel. Continue with the guest’s context in HXP. Prepare an approved SMS when the next step belongs with the guest.

01 · ASK IN SLACK02 · CONTINUE IN HXP
guest-servicesSlack
MK
Maren Koh 9:41 AM

@Journey help me prepare for an arrival.

Journey APP

Continue securely in Journey HXP.

Open Journey HXP Sign in to see your authorized conversations.
Guest details stay in your HXP workspace.
BACK IN YOUR WORKSPACE

The conversation,
with the context.

Open Inbox and pick up the guest thread with your current HXP permissions.

Guest & stay context
Team conversation
Actions & approvals

A familiar starting point.
A protected place to continue.

When your Slack connection is enabled, mention Journey to receive a secure link into HXP. Linked, verified operators can also request a Journey consultation. Guest context and results remain in HXP.

Illustrative workflow · Fictional people and property · Connection required

Connections are enabled for your workspace and team. Slack requires an authorized installation; SMS requires a configured messaging service, guest consent and message approval.

InboxFor you 3
You’re part of the welcome

Maren mentioned Guest Services on Amara’s stay.

Amara Okafor · This stay
A promise needs an owner

Confirm the airport pickup before Friday.

Concierge · Action Board
A thoughtful reply is ready

Review the exact message before it reaches her.

Guest-facing · Needs approval
Illustrative attention feed
A LITTLE ATTENTION. A THOUGHTFUL NEXT STEP.

Inbox gets your attention.
Threads holds the story.

Mentions, assignments and approvals come to you in Inbox. Open the conversation for the detail. Keep the work moving with Action Board.

Journey helps your team understand the context and prepare a response. Your people make the judgment that turns preparation into hospitality.

Meet Journey AI
YOUR CHANNELS. A CONSIDERED CONNECTION.

Have another
way to stay in touch?

Tell us where your team works and how your guests prefer to hear from you. We’ll help you plan the right connection.

Discuss your channels
TMicrosoft TeamsNot yet available
Google ChatNot yet available
WhatsAppNot yet available

These channels are not yet available in HXP. Setup, supported actions and availability will vary by channel.

Private stays private.

Slack handoffs link back to authenticated HXP. Sharing a channel doesn’t grant access to a guest’s information.

Invite Journey in.

Slack interactions start with an explicit mention. Your team’s entire channel history is not imported.

Review before it reaches a guest.

Keep internal coordination separate from guest messaging. Check the recipient, consent and exact words before approval.

Familiar to your hands. Thoughtful with your time.Enter to send. Shift+Enter for a new line. @ for people. # for guests and rooms.
Explore shortcuts
LESS SOFTWARE WORK. MORE HUMAN CONNECTION.

Make the whole team
feel like their host.

One shared understanding. A thoughtful next step.
More reasons for your guest to come back.

Start your Journey